What is your 30-Day Happiness Guarantee?
Our goal is to make sustainable products easier to purchase. That means giving customers 100% risk free purchases. If you order something from us and you are not 100% happy with it, we will issue you a full refund without asking for a return on it.
Do you offer free returns?
If the product has not been used and the packging is not worn then we can certainly take returns. Just contact us on our contact page. Note that we also offer 30-day happiness guarantee's. You can learn more about it at our FAQ above.
Do you dropship?
No! Absolutely not. That would be very unethical and unsustainable. Unfortunately, many people assume dropshipping is how we make our prices affordable. When only a few months ago I was still shipping out all of our orders from my bedroom. Thankfully with our recent growth, we were able to partner with a fulfillment center in Texas :)
Where do you get your products from?
We get almost all of our products from the US - whether that be from Etsy sellers, local brands, or other zero waste brands. We get a couple of our products from Europe, when we can't find a sustainable and affordable option in the US. And we get 3 of our products from either Vietnam or China. From suppliers that are 3rd party certified to uphold sustainable manufacturing & fair wages.
Are your products vegan and/or cruelty free?
All of our products are cruelty free, and all but one of our products are vegan. This is our beeswax wraps, which are made with local beeswax. If you're ever curious about the ingredients in a product, they can always be found under the applicable "ingredients" tab.
Help! I sent my package to the wrong address.
Please contact us ASAP. We ship our orders within 24 hours of receiving them unless it's a weekend. If we haven't shipped it out, we can manually change the address. However, after your order has shipped, we are unable to change the delivery address. If this is the case, click on your tracking number and see if you're able to intercept your package with the applicable shipper. If you have any questions, reach out to us.
I did not receive my package...
More often then not, this is because you entered an incorrect shipping address. However, your package can be shown as "delivered", and arrive 24 hours later.
If you want to track your package, click on your tracking number link sent in your confirmation email. If you think this is a bigger issue, please contact us in our header above.
Do you carbon offset packages?
Yes, we've partnered with carbonfund.com to offset our carbon emissions on all orders.
Do you donate to nonprofits?
Yes! Ecoternatives actually started out as a store that donated to nonprofits as customers shopped.
However, we had to relaunch as the worlds most affordable ecostore. As that was really the core issue we found consumers needed solved. We really want to be able to donate more in the future (we are still a very small business), but can manage 2.5% of our sales right now.
What is the shipping time?
If you order between Monday and the end of the day Friday, your order will be sent out within 24 hours. From there it will be delivered in 2-5 days. Weekends are closed for workers.
Do you use eco-friendly packaging?
Yes! we either use mailers that are 100% made from ocean bound plastics, or from post-consumer recycled cardboard. And we always ship 100% plastic free.