If an order is placed on a weekday before Friday afternoon, it will be packed and shipped within 24 hours. Orders placed after Friday afternoon or on the weekend will be processed on the following Monday.
After shipment, please allow 2-7 business days for the package to reach its destination. Please note that Ecoternatives only ships goods to the US, UK, and Canada.
Ecoternatives provides a 30-day hassle-free window for all products, beginning from the package arrival date.
If a product arrives damaged, we'll take care of the return shipping with a pre-paid label. If a return is initiated for another reason, such as an accidental purchase, we kindly request our customers cover the cost of the return shipping. Without this, it would be very hard for us to remain profitable alongside our low prices.
Our best feature is that if an item doesn't meet your expectations, our Happiness Guarantee ensures you'll get a full refund for that item, without ever having to return it. It's part of our commitment to provide the highest quality products for our customers.
To initiate a return or refund, please contact us here.